Improve Your Emergency Department with
Emergency Excellence

Emergency Department Consulting, Discharge Phone Calls (Patient Callbacks), Benchmarking, Emergency Center of Excellence

Emergency Excellence (EmEx) can help your emergency department achieve excellence.

Patient Callbacks / Discharge Phone Calls

Our patient callback (discharge phone calls) and patient satisfaction survey solution helps you to dramatically improve patient satisfaction and mitigate risk.

Emergency Department Consulting

Our emergency department consultants include practicing emergency physician and nurse leaders with ER operations expertise. We offer short-term and long-term emergency medicine consulting engagements to help you to identify performance improvement opportunities and implement needed solutions.

Emergency Department Benchmarking

Our emergency department benchmarking services help your emergency department implement best practices to improve quality, performance, and satisfaction.

Emergency Department Award

Top-performing emergency departments are eligible for the Emergency Center of Excellence designation, the first national award to recognize superior emergency care.

Emergency Department Peer Review

Emergency department peer review by experienced emergency physicians.

Emergency Excellence News

Emergency Excellence CEO Dr. Mark Reiter to speak on several topics at the AAEM Scientific Assembly 2/28-3/4 in Austin, TX

Visit the meeting website

Virginia Hospital Center Designated as an Emergency Center of Excellence

St. Vincent Carmel Hospital Designated as an Emergency Center of Excellence

EmEx CEO and AAEM President Dr. Mark Reiter provides testimony to Congress on the Ebola crisis

Read the testimony

Visit Emergency Excellence at Booth #518 at the American College of Emergency Physicians (ACEP) Annual Meeting, October 27-29 in Chicago

Study: The Impact of Patient Telephone Call after Discharge on Likelihood to Recommend in an Academic Emergency Department

In this Journal of Emergency Medicine study, patients who received a discharge phone call were more than 6 times more likely to provide the highest rating for "likelihood to recommend". Read the article

Emergency Excellence CEO Dr. Mark Reiter has been elected President of the American Academy of Emergency Medicine (AAEM)

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